Does Rapture deliver to YouTube Content ID?
Yes. All releases can be delivered to YouTube Content ID. We don’t provide a UI for direct claim management — our YouTube team handles this internally and contacts you if an issue needs attention.
Do you support pre-orders?
Yes.
Do you support pre-saves?
Yes.
What is the delivery turnaround time?
Delivery to major DSPs is typically a few hours or same day. To allow for inspections, DSP processing times, and any required fixes (e.g., infringement alerts), we recommend setting your release date 2–4 weeks ahead of submission.
Which DSPs does Rapture provide Trends for?
iTunes
iTunes Match
Apple Music
Spotify
Deezer
Amazon
SoundCloud
Coming soon: YouTube, UMA, Pandora.
What is your protocol during technical issues?
Our support team assists based on your service level. Phone support is available when an issue cannot be resolved via email.
Do you provide phone or live chat support?
Email is primary. Phone support is available upon request. Live chat is in development.
Are new payment options coming?
Yes — we’re actively onboarding additional international payment gateways.
How do you handle cybersecurity?
We’re fully hosted on Microsoft Azure’s cloud infrastructure and follow industry best practices for platform security.
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